Privacy Policy

1) Personal information we collect

• Account & profile: name/username, email, login credentials (stored as hashed passwords), preferences.
• Contact & support: details you submit via forms or email (and message content).
• Usage & device data: IP address, device/browser info, pages viewed, approximate location, referral URLs, and event logs.
• Cookies/similar technologies: to remember settings, help with security, and measure site performance (where enabled).

2) How we use your information

• Provide and operate the website and any requested services.
• Respond to enquiries and provide customer support.
• Monitor performance, troubleshoot, and improve functionality and user experience.
• Maintain security, prevent fraud/abuse, and enforce our terms.
• Meet legal and regulatory obligations in New Zealand.

3) Sharing and disclosures

We may share personal information:

• With service providers (e.g., hosting, analytics, email/support tools) that process data for us under appropriate controls.
• To comply with law, court orders, or requests from regulators or law enforcement.
• In connection with a business transaction (e.g., restructure, sale), subject to confidentiality safeguards.

We do not sell personal information.

4) International transfers

Some providers we use may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure overseas recipients protect information in a way that is comparable to the Privacy Act 2020 (e.g., contractual safeguards and access controls).

5) Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law. We then delete or de-identify it using reasonable measures.

6) Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of your information (and request a statement of correction if we do not agree).
• Make a privacy complaint to us, and if unresolved you may contact the Office of the Privacy Commissioner (privacy.org.nz).

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

8) Contact us

For privacy requests or questions, contact:

We may update this policy from time to time by posting the updated version on this page.